Terms of service

Welcome to Kookys N Cream (“we,” “our,” “us”). These Terms of Service (“Terms”) govern your access to and use of our website, online store, digital content, and any services we provide (collectively, the “Services”). By using our Services, you agree to these Terms. If you do not agree, you may not use our website or purchase products.

1. Use of Our Services

You agree to use our website and Services only for lawful purposes and in a way that does not violate the rights of others, restrict other customers, or interfere with the normal operation of our business.

We reserve the right to refuse service to anyone for any reason at any time.

2. Online Store Terms

By placing an order, you represent that:

  • You are at least 18 years old, or using the site with a parent/guardian's permission.

  • You are providing accurate and complete information for your order.

  • You will not use our products for unlawful or unauthorized purposes.

We may, at our discretion, limit or cancel orders that appear fraudulent, suspicious, or intended for resale.

3. Product Information & Availability

We do our best to display accurate product descriptions, pricing, and images. However:

  • Colors, textures, and appearances may vary.

  • Ingredients or product availability may change without notice.

  • Limited-edition items may sell out quickly and cannot always be restocked.

We reserve the right to discontinue, modify, or replace any product at any time.

4. Billing & Account Information

We reserve the right to refuse any order you place with us.

You agree to:

  • Provide current, complete, and accurate purchase and account information.

  • Update your account and payment details promptly.

Incorrect billing or delivery information may affect your order and delivery timelines.

5. Shipping & Delivery

By ordering from us, you acknowledge:

  • Shipping timelines are estimates, not guarantees.

  • We are not responsible for delays caused by weather, carriers, or events outside our control.

  • If you provide an incorrect or incomplete address, you are responsible for any resulting delays or losses.

Once an order is handed to the shipping carrier, risk of loss passes to you.
We do not refund orders damaged or delayed due to carrier issues, but we will always do our best to support you.

6. Returns, Refunds & Replacements

Due to the nature of our edible products:

  • All sales are final.

  • We do not accept returns on food items.

  • If an order arrives damaged or incorrect, please contact us within 48 hours with photos so we can review the issue.

We may offer replacements or store credit at our discretion.

7. Subscriptions (If Applicable)

If you enroll in a cookie subscription:

  • Your payment method will be charged automatically according to the subscription plan.

  • You may cancel at any time before your next billing cycle.

  • Subscription cancellations go into effect for future charges only.

8. Intellectual Property

All content on our website—including logos, branding, photography, product descriptions, videos, and graphics—is owned by Kookys N Cream and protected by copyright law.

You may not copy, modify, reproduce, or resell any of our content without permission.

9. Third-Party Tools & Services

We may integrate with third-party tools (such as Shopify, Google, shipping carriers, or email services).
We are not responsible for how these third parties operate, manage data, or perform.

Your use of third-party services is governed by their own terms and policies.

10. Privacy

Your submission of personal information is governed by our Privacy Policy, which describes how we collect, use, and protect your data.

11. Prohibited Activities

You may NOT:

  • Use the site for fraudulent or malicious purposes

  • Attempt to gain unauthorized access to the website or servers

  • Interfere with security features

  • Use our products or Services for illegal activity

  • Mine data, scrape content, or copy listings without permission

We reserve the right to terminate or suspend access if any of these occur.

12. Limitation of Liability

To the fullest extent permitted by law, Kookys N Cream is not liable for:

  • Any indirect, incidental, or consequential damages

  • Delays or losses caused by shipping carriers

  • Issues arising from incorrect customer information

  • Third-party service failures

Our total liability for any claim relating to your use of our Services is limited to the amount you paid for the product in question.

13. Changes to These Terms

We may update these Terms at any time.
Changes take effect immediately upon posting to our website.

Continued use of our Services means you accept the updated Terms.

14. Contact Information

For questions about these Terms or your order, contact us at:

Kookys N Cream
Email: kookysncream@gmail.com
Location: Lapeer, MI